Terms of service

1. Who We Are

This website (yoursnugly.com) is operated by Marketfy, trading under the name Snugly, registered in the Netherlands.

Registered company name: Marketfy
Trade name: Snugly
Address: Van Brakellaan 23, 3843HA Harderwijk, Nederland
KvK number: 73652687
VAT number: NL002336180B76
Email: support@getsnugly.com

2. What Data We Collect

We collect the following personal data when you place an order or contact us:

  • Name and surname
  • Delivery address and billing address
  • Email address
  • Phone number (optional)
  • Payment information (processed securely via our payment provider, we do not store card details)
  • IP address and browser data (via cookies, see section 6)
  • Order history and communications with our support team

3. Why We Collect Your Data

We use your personal data for the following purposes:

  • Processing and delivering your order
  • Sending order confirmations and shipping updates
  • Responding to customer service enquiries
  • Fraud prevention and security
  • Improving our website and services
  • Sending marketing emails, only with your explicit consent. You may unsubscribe at any time

4. Legal Basis for Processing

We process your personal data on the following legal grounds (GDPR Article 6):

  • Contract performance, processing your order and delivery
  • Legal obligation, tax records and financial reporting
  • Legitimate interest, fraud prevention and website security
  • Consent, marketing communications. You may withdraw consent at any time

5. Data Sharing

We share your data with trusted third parties only where necessary:

  • Shipping partners, to deliver your order
  • Payment processors, to complete your purchase securely
  • Shopify Inc., our e-commerce platform (see Shopify's privacy policy)
  • Google Analytics / Meta Pixel, for website analytics (anonymised where possible)

We do not sell your personal data to third parties.

6. Cookies

We use cookies and similar tracking technologies on our website. These include:

  • Essential cookies, required for the website to function, for example the shopping cart
  • Analytics cookies, to understand how visitors use our site, for example Google Analytics
  • Marketing cookies, to show you relevant ads on other platforms, for example Google Ads and Meta

You can manage your cookie preferences via our cookie banner or your browser settings. You may also opt out via our Privacy Choices page.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above. Order data is kept for a minimum of 7 years in accordance with Dutch tax law. Marketing consent data is retained until you unsubscribe.

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

  • Right of access, request a copy of the data we hold about you
  • Right to rectification, correct inaccurate data
  • Right to erasure, request deletion of your data
  • Right to restrict processing, limit how we use your data
  • Right to data portability, receive your data in a structured format
  • Right to object, object to direct marketing or processing based on legitimate interest

To exercise any of these rights, contact us at support@getsnugly.com. We will respond within 30 days.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl .

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All transactions are encrypted via SSL/TLS.

10. Contact

For privacy-related questions, contact us at:

Marketfy (trading as Snugly)
Van Brakellaan 23, 3843HA Harderwijk, Nederland
KvK: 73652687 | VAT: NL002336180B76
Email: support@getsnugly.com